{"id":31666,"date":"2026-10-29T17:49:09","date_gmt":"2026-10-29T21:49:09","guid":{"rendered":"https:\/\/plancherspayless.com\/privacy-policy\/"},"modified":"2026-10-29T17:57:03","modified_gmt":"2026-10-29T21:57:03","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/plancherspayless.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<h2>Privacy Policy<\/h2>\n<p><strong>Last updated:<\/strong> October 29, 2026<\/p>\n<p>This Privacy Policy explains how <strong>PlanchersPayless<\/strong> collects, uses, retains and protects the personal information of users of its website <a href=\"https:\/\/plancherspayless.com\/en\/\" target=\"_blank\">plancherspayless.com<\/a>.<\/p>\n<p>By using our website or providing us with your information, you agree to the practices described below.<\/p>\n<hr>\n<h3>1. Information We Collect<\/h3>\n<p>We may collect the following information:<\/p>\n<ul>\n<li><strong>Information you provide voluntarily:<\/strong>\n<ul>\n<li>First and last name<\/li>\n<li>Mailing address<\/li>\n<li>Phone number<\/li>\n<li>Email address<\/li>\n<li>Payment information (sent only to secure payment processors)<\/li>\n<li>Data submitted through a contact or quote request form<\/li>\n<\/ul>\n<\/li>\n<li><strong>Information collected automatically:<\/strong>\n<ul>\n<li>IP address<\/li>\n<li>Device and browser type<\/li>\n<li>Pages visited and time spent on the website<\/li>\n<li>Browsing data collected through cookies, pixels and tags<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr>\n<h3>2. How We Use Your Information<\/h3>\n<p>We use your information to:<\/p>\n<ul>\n<li>Process and ship orders<\/li>\n<li>Respond to information or quote requests<\/li>\n<li>Send you confirmations and notifications<\/li>\n<li>Send you promotional offers <strong>if you have given your consent<\/strong><\/li>\n<li>Improve our service and our website<\/li>\n<li>Ensure local security, detect fraud and prevent abuse<\/li>\n<\/ul>\n<hr>\n<h3>3. Consent<\/h3>\n<p>We obtain your consent in several ways:<\/p>\n<ul>\n<li>A checkbox at checkout or on a form<\/li>\n<li>Voluntary consent for newsletters and text messages (SMS)<\/li>\n<li>Implied consent when you submit a quote request or a question<\/li>\n<\/ul>\n<p>You may withdraw your consent at any time by writing to:<br \/>\n<a href=\"mailto:info@plancherspayless.com\">info@plancherspayless.com<\/a><\/p>\n<hr>\n<h3>4. Sharing of Information<\/h3>\n<p>We never sell your data.<\/p>\n<p>We may share certain information only with:<\/p>\n<ul>\n<li>Our payment providers (e.g. Stripe, Square)<\/li>\n<li>Our carriers, for delivery<\/li>\n<li>Our analytics and marketing tools (e.g. Klaviyo, Google Analytics, Meta Ads)<\/li>\n<li>Technical service providers under contract and bound by confidentiality<\/li>\n<\/ul>\n<hr>\n<h3>5. Data Protection<\/h3>\n<p>We apply reasonable security measures, including:<\/p>\n<ul>\n<li>Encrypted transmission (HTTPS \/ SSL)<\/li>\n<li>Access limited to authorized employees<\/li>\n<li>Secure servers located in Canada or the United States<\/li>\n<\/ul>\n<p><strong>However, no system is completely invulnerable.<\/strong><\/p>\n<p>In the event of a confidentiality incident, we will comply with our legal obligations, including those under <strong>Quebec&#8217;s Law 25<\/strong>.<\/p>\n<hr>\n<h3>6. Compliance with Law 25<\/h3>\n<p>In accordance with Quebec&#8217;s legislation on the protection of personal information:<\/p>\n<p><strong>Person in charge of the protection of personal information:<\/strong><br \/>\n<a href=\"mailto:info@plancherspayless.com\">info@plancherspayless.com<\/a><br \/>\n 3100 Le Corbusier Blvd., Laval, Quebec, Canada, H7L 4S8<\/p>\n<p>You may request:<\/p>\n<ul>\n<li>Access to your information<\/li>\n<li>Correction or deletion<\/li>\n<li>Withdrawal of your consent<\/li>\n<\/ul>\n<hr>\n<h3>7. Data Retention<\/h3>\n<p>We retain your data in order to:<\/p>\n<ul>\n<li>Meet our legal and tax obligations<\/li>\n<li>Follow up on orders and warranties<\/li>\n<li>For as long as necessary for the purposes described in this policy<\/li>\n<\/ul>\n<hr>\n<h3>8. Cookies and Tracking Technologies<\/h3>\n<p>We use cookies to:<\/p>\n<ul>\n<li>Analyze traffic<\/li>\n<li>Remember your preferences<\/li>\n<li>Display relevant advertising (e.g. remarketing on Facebook\/Google)<\/li>\n<\/ul>\n<p>You can disable cookies in your browser settings.<\/p>\n<hr>\n<h3>9. Your Rights<\/h3>\n<p>You may:<\/p>\n<ul>\n<li>Request a copy of your data<\/li>\n<li>Request correction or deletion<\/li>\n<li>Withdraw your marketing consent<\/li>\n<\/ul>\n<p>Send your request by email:<br \/>\n<a href=\"mailto:info@plancherspayless.com\">info@plancherspayless.com<\/a><\/p>\n<hr>\n<h3>10. Marketing Communications<\/h3>\n<p>We send newsletters or promotions <strong>only<\/strong> to people who have given their consent.<\/p>\n<p>You may unsubscribe at any time:<\/p>\n<ul>\n<li>Through the unsubscribe link in our emails<\/li>\n<li>By replying STOP to a text message (SMS)<\/li>\n<li>By writing to: <a href=\"mailto:info@plancherspayless.com\">info@plancherspayless.com<\/a><\/li>\n<\/ul>\n<hr>\n<h3>11. International Data Transfers<\/h3>\n<p>Some data may be stored or processed in the United States through tools such as Google, Meta or Klaviyo.<\/p>\n<p>By using our website, you consent to this transfer.<\/p>\n<hr>\n<h3>12. Changes to This Policy<\/h3>\n<p>We may update this policy at any time.<\/p>\n<p>The most recent version is always the one displayed on this page.<\/p>\n<hr>\n<h3 id=\"sms-privacy\">13. SMS Privacy Policy<\/h3>\n<p><strong>Effective Date:<\/strong> October 1, 2026<\/p>\n<p>Planchers Payless values your privacy and is committed to protecting the personal information collected through our text messaging program.<\/p>\n<p>Planchers Payless does not sell, rent, trade, or share text messaging originator opt-in data or consent records with any third parties or affiliates for marketing or promotional purposes. No mobile phone numbers, SMS opt-in information, or consent data will be transferred or shared with any third party, affiliate, or partner for their independent business or marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information won\u2019t be shared with any third parties.<\/p>\n<p>Mobile phone numbers, opt-in records, and interaction data are used exclusively to deliver requested text messaging services, process customer support requests, and satisfy applicable legal or regulatory requirements.<\/p>\n<p>Your participation in our messaging program is also subject to our live <a href=\"https:\/\/plancherspayless.com\/en\/terms-and-conditions\/#sms-terms\">Terms &amp; Conditions<\/a> located at https:\/\/plancherspayless.com\/en\/terms-and-conditions\/.<\/p>\n<p>Inquiries regarding this Privacy Policy or requests regarding personal data may be directed to:<\/p>\n<p><strong>PlanchersPayless<\/strong><br \/>\n<a href=\"mailto:info@plancherspayless.com\">info@plancherspayless.com<\/a><br \/>\n<a href=\"tel:+14503717000\">450-371-7000<\/a><br \/>\n3100 Le Corbusier Blvd., Laval, QC, H7L 4S8<\/p>\n<hr>\n<h3>14. Contact<\/h3>\n<p>For any questions regarding this policy:<\/p>\n<p><strong>PlanchersPayless<\/strong><br \/>\n<a href=\"mailto:info@plancherspayless.com\">info@plancherspayless.com<\/a><br \/>\n<a href=\"tel:+14503717000\">450-371-7000<\/a><br \/>\n3100 Le Corbusier Blvd., Laval, QC, H7L 4S8<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Last updated: October 29, 2026 This Privacy Policy explains how PlanchersPayless collects, uses, retains and protects the personal<\/p>\n","protected":false},"author":9192198,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-31666","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - Les Planchers Payless<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/plancherspayless.com\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - 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