Privacy Policy

Last updated: October 29, 2026

This Privacy Policy explains how PlanchersPayless collects, uses, retains and protects the personal information of users of its website plancherspayless.com.

By using our website or providing us with your information, you agree to the practices described below.

1. Information We Collect

We may collect the following information:

  • Information you provide voluntarily:
    • First and last name
    • Mailing address
    • Phone number
    • Email address
    • Payment information (sent only to secure payment processors)
    • Data submitted through a contact or quote request form
  • Information collected automatically:
    • IP address
    • Device and browser type
    • Pages visited and time spent on the website
    • Browsing data collected through cookies, pixels and tags

2. How We Use Your Information

We use your information to:

  • Process and ship orders
  • Respond to information or quote requests
  • Send you confirmations and notifications
  • Send you promotional offers if you have given your consent
  • Improve our service and our website
  • Ensure local security, detect fraud and prevent abuse

3. Consent

We obtain your consent in several ways:

  • A checkbox at checkout or on a form
  • Voluntary consent for newsletters and text messages (SMS)
  • Implied consent when you submit a quote request or a question

You may withdraw your consent at any time by writing to:
info@plancherspayless.com

4. Sharing of Information

We never sell your data.

We may share certain information only with:

  • Our payment providers (e.g. Stripe, Square)
  • Our carriers, for delivery
  • Our analytics and marketing tools (e.g. Klaviyo, Google Analytics, Meta Ads)
  • Technical service providers under contract and bound by confidentiality

5. Data Protection

We apply reasonable security measures, including:

  • Encrypted transmission (HTTPS / SSL)
  • Access limited to authorized employees
  • Secure servers located in Canada or the United States

However, no system is completely invulnerable.

In the event of a confidentiality incident, we will comply with our legal obligations, including those under Quebec’s Law 25.

6. Compliance with Law 25

In accordance with Quebec’s legislation on the protection of personal information:

Person in charge of the protection of personal information:
info@plancherspayless.com
3100 Le Corbusier Blvd., Laval, Quebec, Canada, H7L 4S8

You may request:

  • Access to your information
  • Correction or deletion
  • Withdrawal of your consent

7. Data Retention

We retain your data in order to:

  • Meet our legal and tax obligations
  • Follow up on orders and warranties
  • For as long as necessary for the purposes described in this policy

8. Cookies and Tracking Technologies

We use cookies to:

  • Analyze traffic
  • Remember your preferences
  • Display relevant advertising (e.g. remarketing on Facebook/Google)

You can disable cookies in your browser settings.

9. Your Rights

You may:

  • Request a copy of your data
  • Request correction or deletion
  • Withdraw your marketing consent

Send your request by email:
info@plancherspayless.com

10. Marketing Communications

We send newsletters or promotions only to people who have given their consent.

You may unsubscribe at any time:

  • Through the unsubscribe link in our emails
  • By replying STOP to a text message (SMS)
  • By writing to: info@plancherspayless.com

11. International Data Transfers

Some data may be stored or processed in the United States through tools such as Google, Meta or Klaviyo.

By using our website, you consent to this transfer.

12. Changes to This Policy

We may update this policy at any time.

The most recent version is always the one displayed on this page.

13. SMS Privacy Policy

Effective Date: October 1, 2026

Planchers Payless values your privacy and is committed to protecting the personal information collected through our text messaging program.

Planchers Payless does not sell, rent, trade, or share text messaging originator opt-in data or consent records with any third parties or affiliates for marketing or promotional purposes. No mobile phone numbers, SMS opt-in information, or consent data will be transferred or shared with any third party, affiliate, or partner for their independent business or marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Mobile phone numbers, opt-in records, and interaction data are used exclusively to deliver requested text messaging services, process customer support requests, and satisfy applicable legal or regulatory requirements.

Your participation in our messaging program is also subject to our live Terms & Conditions located at https://plancherspayless.com/en/terms-and-conditions/.

Inquiries regarding this Privacy Policy or requests regarding personal data may be directed to:

PlanchersPayless
info@plancherspayless.com
450-371-7000
3100 Le Corbusier Blvd., Laval, QC, H7L 4S8

14. Contact

For any questions regarding this policy:

PlanchersPayless
info@plancherspayless.com
450-371-7000
3100 Le Corbusier Blvd., Laval, QC, H7L 4S8