Welcome to PlanchersPayless.com, operated by PlanchersPayless.
By accessing our website or making a purchase, you agree to these Terms and Conditions.
Please read them carefully before using our website or our services.

1. Acceptance of Terms

By visiting our website or placing an order, you acknowledge that you have read, understood and accepted these Terms and Conditions.
If you do not accept these terms, please stop using the website immediately.

2. Company Information

3. Products and Services

Planchers Payless offers flooring products (hardwood, vinyl, laminate, etc.) as well as certain related services.

We reserve the right to:

  • Modify or discontinue products without notice
  • Limit available quantities
  • Refuse any order deemed suspicious or non-compliant

Descriptions and images are provided for information purposes only. Despite our efforts, some errors may occur.

4. Prices and Payment

Prices displayed are in Canadian dollars (CAD) and may exclude taxes and shipping fees.

We accept payment by:

  • Credit card
  • Interac, bank transfer, cheque

Full payment must be received before the order is confirmed.
PlanchersPayless reserves the right to cancel or suspend an order in the event of incorrect information, a fraudulent transaction or if the payment cannot be validated.

5. Delivery and Shipping

Delivery times are provided as an estimate and may vary depending on the address, the carrier or conditions beyond our control.

Once products have been handed over to the carrier, PlanchersPayless is not responsible for any delays, losses or damage caused by the carrier.

Shipping fees are indicated when the order is placed or in the quote.

6. Returns, Exchanges and Refunds

Returns are accepted under certain conditions. Products must be:

  • Unused
  • In their original packaging
  • Returned within the time limit set out in our return policy

Some products may be non-refundable, including:

  • Custom-made or cut-to-size products
  • Clearance or discontinued products

7. Accuracy of Information

We strive to keep information accurate and up to date, but we do not guarantee that descriptions, prices, promotions or availability are free of errors.
PlanchersPayless reserves the right to correct any error, even after an order has been placed.

8. Use of the Website

You agree not to:

  • Use the website for illegal activities
  • Interfere with the operation of the website or attempt to access it without authorization
  • Copy, reproduce or redistribute its content without authorization

9. Intellectual Property

All text, photos, logos, designs, videos and content on the website are the exclusive property of PlanchersPayless or its suppliers and are protected by copyright laws.
Any unauthorized reproduction is prohibited.

10. Limitation of Liability

PlanchersPayless cannot be held liable for:

  • Indirect or incidental damages, or loss of profits or data
  • Delays, errors or service interruptions beyond its control
  • Incorrect or improper use of the products sold

11. Privacy and Data Protection

Your privacy is important to us.
Please see our Privacy Policy for more information on how data is collected and used.

12. Changes to the Terms and Conditions

We may update these Terms and Conditions at any time.
The version published on the website is the version in effect.

13. Governing Law

These Terms and Conditions are governed by the laws of the Province of Quebec and the applicable federal laws of Canada.
Any dispute shall be submitted to the courts of the judicial district of Laval, Quebec.

14. SMS Terms and Conditions

These SMS Terms and Conditions govern the text messaging services provided by Planchers Payless. Opting in to receive text messages is entirely voluntary and is not a condition of purchasing any goods or services, nor does it constitute acceptance of Planchers Payless’s general website terms or policies.

Upon providing explicit opt-in consent, you may receive recurring automated and manual SMS/MMS messages regarding account notifications, appointment reminders, customer support updates, and promotional content.

Message frequency varies depending on user activity, transaction volume, and account interactions.

Message and data rates may apply. Charges are determined by your mobile carrier and billed according to your individual mobile plan.

You may cancel the SMS service at any time by texting STOP or replying STOP to any message. Upon sending STOP, you will receive a single confirmation message verifying your opt-out request. No further messages will be sent unless initiated by you.

For support or assistance, reply HELP to any message, or contact customer support directly:

Wireless carriers are not liable for delayed, failed, or undelivered messages.

Consent to receive text messages is collected separately from any acceptance of general terms of service or privacy policies. Your authorization to receive SMS messages operates independently of any other business transactions with Planchers Payless.

Information collected in connection with our text messaging service is governed by our Privacy Policy, accessible at https://plancherspayless.com/en/privacy-policy/.

15. Contact

For any questions regarding these Terms and Conditions: